Privacy Policy

Koali collects account data, profile details, application content, recruiter listing content, billing records, and operational metadata needed to run the platform.

This may include names, email addresses, resumes, role descriptions, application notes, payment metadata, and usage logs.

We use collected information to operate the hiring marketplace, process applications, enforce response SLAs, send transactional communications, prevent fraud, and maintain account and billing records.

Koali may also use operational data for support, debugging, analytics, reliability monitoring, and platform improvement.

Candidate application materials are shared with the recruiter managing the role applied to. Recruiter listing and account information is shared with candidates only to the extent needed to present and manage roles on the platform.

Koali also shares data with service providers that support platform operation, including infrastructure, email, storage, payments, and authentication vendors.

Payment events are processed through Stripe. Transactional email is delivered through Resend. These providers receive the data necessary to perform their services.

Koali stores only the metadata required to reconcile credits, recruiter subscriptions, placements, and operational notifications.

Koali retains data for operational, security, financial, and legal purposes for as long as reasonably necessary. Users may request deletion of their account, subject to records we must retain for billing, fraud prevention, dispute handling, or legal compliance.

Koali uses authentication, role-based access controls, and platform security measures to protect account data. No system is perfectly secure, and users should avoid submitting sensitive information that is not needed for hiring.

Privacy questions can be sent to hello@koali.ca.